Last Updated: 15 November 2025
These Terms and Conditions ("Terms") govern your access to and use of Handshake, an AI-powered outreach automation platform operated by Grow Digital Services DMCC, a company registered in Dubai, United Arab Emirates ("we", "us", "our", or "Handshake").
By accessing or using our platform, services, or website (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.
Company Details:
Grow Digital Services DMCC
Dubai, United Arab Emirates
Website: www.grow.ae
Handshake provides an AI-powered outreach automation platform that combines:
We offer our Services through two primary channels:
To use our Services, you must:
You are responsible for:
Our Services require access to third-party platforms (LinkedIn, email providers). You grant us authorisation to access these platforms on your behalf solely for the purpose of providing our Services. You remain responsible for compliance with the terms of service of these third-party platforms.
Our pricing is based on qualified meetings delivered. Payment is only required for meetings that:
If a prospect fails to attend a scheduled meeting, you will not be charged for that meeting, provided you have notified us within 24 hours of the scheduled meeting time.
Payments are processed according to the payment schedule outlined in your service agreement. All fees are exclusive of applicable taxes unless otherwise stated.
Refunds are provided in accordance with our no-show guarantee and any additional terms outlined in your service agreement. Refund requests must be submitted in writing within 7 days of the relevant meeting date.
Partners receive separate pricing and commission structures as outlined in their Partner Agreement.
You may use our Services only for lawful business purposes and in accordance with these Terms.
You must not:
All content you submit through our Platform must:
The Platform, including all software, algorithms, designs, text, graphics, and other content, is owned by or licensed to Handshake and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to use the Platform solely for your internal business purposes.
You retain ownership of any content you provide to us ("Your Content"). By using our Services, you grant us a worldwide, non-exclusive, royalty-free licence to use, modify, and process Your Content solely for the purpose of providing our Services.
Any feedback, suggestions, or ideas you provide to us become our property, and we may use them without any obligation to you.
Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We process personal data on your behalf as part of our Services. You are responsible for ensuring you have appropriate legal bases for collecting and processing this data and for compliance with applicable data protection laws.
We implement reasonable security measures to protect data processed through our Platform. However, no system is completely secure, and we cannot guarantee absolute security.
We retain data in accordance with our Privacy Policy and your service agreement. Upon termination, we will delete or return your data as specified in your agreement.
We strive to maintain high availability of our Services but do not guarantee uninterrupted or error-free access. We may suspend or restrict access for maintenance, updates, or security reasons.
We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time. We will provide reasonable notice of material changes where practicable.
Our Services depend on third-party platforms (LinkedIn, email providers). We are not responsible for disruptions caused by these third parties or their changes to APIs, policies, or terms of service.
You warrant that:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
While we use sophisticated technology and methodologies, we do not guarantee specific results, response rates, or meeting outcomes. Results depend on numerous factors including your market, offering, and target audience.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
11.1 IN NO EVENT SHALL HANDSHAKE, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF OUR SERVICES.
11.2 OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
11.3 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITIES. IN SUCH JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless Handshake, its affiliates, and their respective directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:
These Terms remain in effect until terminated by either party in accordance with this section.
You may terminate your account at any time by providing written notice in accordance with your service agreement. Termination may be subject to notice periods and wind-down terms specified in your agreement.
We may suspend or terminate your access to our Services immediately if:
Upon termination:
Partners must enter into a separate Partner Agreement that governs the specific terms of the partnership, including pricing, commission structure, and white-label arrangements.
Partners are responsible for:
Partners are liable for the actions of their End Users and any breaches of these Terms by End Users.
Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the course of the business relationship. This obligation survives termination of these Terms.
"Confidential Information" includes but is not limited to: business plans, pricing information, customer lists, technical information, and any information marked as confidential.
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates and the Dubai International Financial Centre (DIFC), as applicable.
Subject to the arbitration provision below, the courts of Dubai, UAE shall have exclusive jurisdiction over any disputes arising from these Terms.
For disputes exceeding AED 50,000, either party may elect to submit the dispute to binding arbitration in Dubai under the rules of the Dubai International Arbitration Centre (DIAC). The arbitration shall be conducted in English.
Before initiating formal proceedings, parties agree to attempt to resolve disputes through good faith negotiations for a period of 30 days.
We may modify these Terms at any time. We will provide notice of material changes by email or through our Platform. Your continued use of our Services after changes become effective constitutes acceptance of the modified Terms.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.
These Terms, together with any service agreements and our Privacy Policy, constitute the entire agreement between you and Handshake regarding our Services.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, pandemic, or failure of third-party services.
All notices under these Terms must be in writing and sent to the contact information provided in your account or our website. Notices are deemed delivered when sent by email or 3 days after posting if sent by mail.
These Terms are prepared in English. In the event of any conflict between the English version and any translation, the English version shall prevail.
If you have any questions about these Terms, please contact us at:
Grow Digital Services DMCC
Dubai, United Arab Emirates
Email: contact@grow.ae
Website: www.grow.ae
These Terms and Conditions are provided as a template and should be reviewed by qualified legal counsel before implementation. Every business has unique requirements, and these Terms may need to be modified to suit your specific circumstances and comply with all applicable laws and regulations.